Agents experiencing tunnel connection errors

Incident Report for ngrok

Resolved

This incident has been resolved.

Posted Jul 17, 2024 - 19:18 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 17, 2024 - 17:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 17, 2024 - 16:31 UTC

Investigating

Agents are experiencing tunnel connection errors (3200) for a subset of users. We are investigating this issue.

Posted Jul 17, 2024 - 14:32 UTC

This incident affected: Agent Connectivity (Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US, Region - us-cal-1).