Partial Edge/Tunnel Outage for EU Region

Incident Report for ngrok

Resolved

This incident has been resolved.

Posted Jun 10, 2021 - 23:36 UTC

Identified

We've identified an issue with our underlying service provider that is causing increased latency when initiating new tunnels in the EU region. We hope to work around this and have the issue resolved soon.

Posted Jun 10, 2021 - 23:28 UTC

Update

We are continuing to investigate this issue.

Posted Jun 10, 2021 - 23:00 UTC

Investigating

We are currently investigating this issue.

Posted Jun 10, 2021 - 23:00 UTC

This incident affected: Agent Connectivity (Region - EU) and Endpoint Connectivity (Region - EU).