Some customers are running into degraded tunnel starts in all regions

Incident Report for ngrok

Resolved

This incident has been resolved.

Posted Aug 14, 2025 - 00:48 UTC

Update

This incident has been resolved.

Posted Aug 14, 2025 - 00:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 13, 2025 - 22:34 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 13, 2025 - 22:15 UTC

Investigating

We are currently investigating this issue.

Posted Aug 13, 2025 - 22:04 UTC

This incident affected: Agent Connectivity (Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US, Region - us-cal-1).