`jp` region is down for new tunnel starts and endpoint configuration changes

Incident Report for ngrok

Resolved

We are fully recovered in `jp`.

Posted Mar 07, 2024 - 17:20 UTC

Monitoring

We are seeing `jp` recover and are continuing to monitor.

Posted Mar 07, 2024 - 17:00 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 07, 2024 - 16:46 UTC

Identified

The `jp` region is unable to update state, as such new tunnel starts will fail and changes to configuration for endpoints and Edges will fail. Existing tunnels are still working.

The team has identified the issue and is working on mitigation.

Posted Mar 07, 2024 - 16:25 UTC

This incident affected: Agent Connectivity (Region - JP).