Network connectivity issues affect high traffic customers

Incident Report for ngrok

Resolved

This incident has been resolved.
Posted Aug 16, 2023 - 23:11 UTC

Monitoring

The implemented fix is resolving the issue.
Posted Aug 16, 2023 - 23:07 UTC

Identified

The issue was identified and a fix has been deployed.
Posted Aug 16, 2023 - 23:05 UTC

Update

We are continuing to investigate this issue.
Posted Aug 16, 2023 - 23:03 UTC

Update

There is a working theory to resolve the issue
Posted Aug 16, 2023 - 23:02 UTC

Investigating

We are currently investigating this issue.
Posted Aug 16, 2023 - 23:01 UTC
This incident affected: Agent Connectivity (Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US) and Endpoint Connectivity (Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US).
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