Failed DNS change causing global outage

Incident Report for ngrok

Resolved

Rollback complete and customers should no longer see impact.

Posted Jun 13, 2023 - 22:53 UTC

Monitoring

Rollback in progress and regions are starting to recover.

Posted Jun 13, 2023 - 22:47 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 13, 2023 - 22:34 UTC

Identified

A failed DNS change is causing a global outage. We are actively rolling the change back.

Posted Jun 13, 2023 - 22:33 UTC

This incident affected: Agent Connectivity (Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US) and Endpoint Connectivity (Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US).