Some Tunnel Restarts Break Endpoints
Incident Report for ngrok
Resolved
The fix is now rolled out to all regions, and our team has confirmed we are seeing no more instances of the issue.
Posted Aug 15, 2023 - 23:43 UTC
Update
After further monitoring, we have a set of fixes we believe to be comprehensive. We are rolling these out to all regions now.
Posted Aug 15, 2023 - 22:41 UTC
Update
We are still seeing intermittent failures around rare edge cases. The team is continuing to work on a fix.
Posted Aug 15, 2023 - 21:07 UTC
Monitoring
A fix has been rolled out, and we are monitoring for additional impact or recurrence.
Posted Aug 15, 2023 - 20:35 UTC
Identified
The issue has been identified, and a fix is being implemented.
Posted Aug 15, 2023 - 19:21 UTC
Investigating
In some cases, when a user restarts a tunnel the new endpoint does not function.
Posted Aug 15, 2023 - 17:57 UTC
This incident affected: Agent Connectivity (Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US).
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