Investigating an issue with global routing to the sa region

Incident Report for ngrok

Resolved

The sa region is back to healthy.
Posted Jul 13, 2023 - 16:50 UTC

Update

We have restarted an impacted node in the region and believe we are recovering.
Posted Jul 13, 2023 - 16:44 UTC

Update

We are continuing to investigate this issue.
Posted Jul 13, 2023 - 16:43 UTC

Investigating

We are investigating issues with global routing in our sa region. This should only be an issue for customers utilizing Edges or other global features in that region. Other ngrok regions are working as expected.
Posted Jul 13, 2023 - 16:28 UTC
This incident affected: Endpoint Connectivity (Region - SA).
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