Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.

Incident Report for ngrok

Resolved

Agent version 3.39.1 is now available in the Microsoft Store.
Posted Apr 28, 2026 - 16:28 UTC

Monitoring

Agent version 3.39.1 has been released to all channels. Once approved by Microsoft, the new build will be available via the Microsoft Store.
Posted Apr 28, 2026 - 15:24 UTC

Update

We expect a new version of the agent that resolves this issue to be available within the next hour.
Posted Apr 28, 2026 - 14:44 UTC

Identified

The issue has been identified and the engineering team is working on the fix.
Posted Apr 28, 2026 - 14:30 UTC

Investigating

Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.
Posted Apr 28, 2026 - 14:29 UTC
This incident affected: ngrok Agent and Libraries.
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